Values for customers

A single solution for the customer through a single channel

It is often difficult for a customer to find a solution that requires the services of multiple players. At Repovesikeskus, we work in a team so that one contact is enough for the customer. We discuss the customer’s needs because it is our job to find the best solution for our customers. Purchasing is done the way the customer wants, online, by email, as a service over the phone, or even by meeting alive or in an online meeting. One contact is enough!

Responsible operation with the customer

Safety

We always check the expected weather before the trip. Then, if necessary, we make decisions with the customer in advance, postpone the date, or make the trip safe and feasible. We consider the movement restrictions even before the trip in the planning phase of the event. When a guide or kayaking instructor is involved in the trip, we go through safety issues at the time of departure. The guides have trained first aid skills as well as included FA tools.

Guidance and advising

For canoe renters and paddlers, we will guide you through the use of the equipment. Everyone gets instructions on how to get in and out of the canoe, kayak, or SUP board in a safe way. Our paddlers also get good directions to the area and map included. The maps contain instructions and contact information for any help you may need.

Confidence

When dealing with corporate customers and groups, we may become aware of confidential matters. So, naturally, things remain confidential. The same type of thing is the description and the photos. Again, we will not publish any images showing identifiable individuals without their permission.

Food allergies

Food allergies have increased and diversified. The most common things we face are lactose-free and gluten-free. In the operation of Repovesikeskus, we have lactose-free as the basic solution, but other things are also taken into account.
We always ask participants of group and lunch trips about possible food allergies before the trip. Our kitchen has already routine in these things.

Values in Repovesikeskus team

Helping

The operators of Repovesikeskus work together to help the customer find the services they need easily.
In the Repovesikeskus team, we help members improve their services and find responsible solutions for their operations.
Confidence
At Repovesikeskus, it is safe to discuss anything in the group. However, all discussions and disclosures are for members only and will not be disclosed to outsiders except as agreed.

Openness

In Repovesikeskus, we discuss openly, sharing information with all members.
Internal communication is open and confidential.

Integrity

Members are required to be absolutely honest with others and customers.

Quality of operations

Quality

Quality of service is important to us all. That is why we carry out quality control and give honest feedback to our operators. So naturally, we hope to receive the same from our customers.
We are committed to guided quality operations. This is evidenced by our quality1000 certificate in the tourism industry.
To ensure quality, we have also trained our staff. For this reason, e.g., all of our guides are certified Repovesi National Park guides.
Read about guide certification